TERMS AND CONDITIONS
The following Terms and Conditions concern the offer and sale of products on the website www.qinndesigns.com, owned and maintained by Qinn Design, SIA, Cesu nov., Cesis, Rupniecibas iela 9, LV-4101, Latvia,
Reg. No.44103118760. E-mail: , phone: +371 25707215.
HOW TO ORDER
Please contact us to receive price/quote and to place an order.
Each order consists of the wooden washbasin body along with the chosen button. A suitable stainless steel button drain is provided with the product as well as the stainless steel fasteners needed in order to attach the product to the intended surface. Both the button drain and the stainless steel fasteners are already attached to the body of the product. We also take care and provide you with a suitable minimalist siphon so that the installation process is quick and easy - you don't have to spend time getting any of these details yourself. You will find the Installation Manual and the Directions of Use and Maintenance included with your order as well. Also the abrasive cloth for surface treatment is provided with each product.
SHIPPING & DELIVERY
We do ship worldwide - just contact us for details!
All orders are shipped from our warehouse in Latvia with TNT courier company to ensure safety throughout the period of transportation.
We don’t accept cancellations because products are made to order but please contact us if you have any problems with your order.
RETURNS & REFUNDS
We hope you are pleased with your purchase, but if you change your mind and decide to return the ordered items, you have to notify us within 14 days after receiving the order. You can do so by sending us an e-mail to firstname.lastname@example.org. The e-mail must include your full name and order number. Also point out the items you wish to return.
The items must be sent back within 14 days after we receive the notification from you.
If you notify us within the deadline specified and ship the items back within the deadline specified you will receive a full refund of the purchase price (excluding shipping costs) on condition that the items are returned to our warehouse in the exact same condition as you received them. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.
Once the return is approved, you will receive the refund in the same way in which you paid for the purchase, no later than 14 days after receipt of the parcel at our warehouse. After these checks are made, you will receive an e-mail confirming acceptance of the return. If the items are deemed to have been used or damaged, we reserve the right to refuse a return and a refund or make a deduction from your refund equal to the decrease of the value of the items.
The shipping costs of the return are not covered by Qinn Design, and must be paid by you, as well as arranged by yourself. Please note that the items have to be shipped directly to our warehouse and not to a drop-off / collection point.
The return address is:
Qinn Design, SIA
Cesu nov., Cesis, Rupniecibas iela 9,
Please note that you are completely responsible for the items until they reach our warehouse so make sure to pack them safely in order to prevent any damages during shipping. Please use the same packaging you received them in and keep receipts and tracking numbers as proof of sending the items back. We suggest you keep all packaging until you have made your final decision about the purchase.
Please note that if you miss the deadlines specified, the return cannot be completed and will not be refunded.
Note that the items made custom specifically after your measurements and/or requests cannot be returned.
Our products are warranted for three years from the date of purchase against cracking and leaking. Qinn Design company ensures that the products are brand new; meet the specifications stated by the manufacturer; are free from cracking and leaking for a period of 3 years.
The warranty is valid only to the original purchaser with a proof of purchase (keep the Invoice included with your order) that clearly shows the purchase date.
The warranty is only valid on condition that the product has been used in compliance with Directions of Use and Maintenance (included with each order; see below) provided by the manufacturer and only for the purpose that the product is made for.
The warranty is only valid if the product has been installed following the Installation Manual (included with each order) provided by the manufacturer.
Please note that warranty applies only to the product parts that are manufactured by Qinn Design company (wooden body of product; stainless steel buttons) and the stainless steel button drain which is customized by Qinn Design company.
The warranty does not apply to the stainless steel fasteners attached to the washbasin which are not manufactured by Qinn Design company.
The warranty does not cover inflicted mechanical damage and damage to wooden pieces or varnished surfaces caused by maltreatment.
The warranty does not apply to products which have been repaired or modified by the customer’s own initiative (without informing the manufacturer about a warranty event before carrying out repairs).
The warranty does not apply to some damages that cannot be attributed to faulty workmanship and/or quality of the materials used, for example, damages caused by extreme weather conditions or discoloration of wood due to individual lighting conditions.
The warranty does not apply to changes of appearance of the product caused by natural changing process (such as slight color changes of the wood over time).
However, if you are experiencing any issues with the product, please contact us via e-mail email@example.com. Indicate the number of your Invoice, describe the problem as detailed as possible and add photos of the issue if possible. We will do what we can to help!
During the warranty period, Qinn Design, at its option, will at no charge, either repair the defective product or parts or replace the defective product or parts.
DIRECTIONS OF USE AND MAINTENANCE
The air temperature of the room in which the washbasin is stored must be not lower than +5°C and not higher than +30°C.
The products are intended for indoor use only.
The maximum water temperature in contact with the surface of the washbasin must not exceed 50°C.
Standing water should not be stored in the washbasin for a period longer than 60 minutes.
Water faucet must be maintained in a good technical condition to avoid unnecessary water leakage onto the surface of the sink.
The surface of the washbasin should be cleaned only with a soft water-soaked towel.
Avoid using any abrasive sponge pads or steel wool in contact with the surface of the washbasin.
Only anti-calc products or lemon acid should be used to clean plugs.
The surface of the washbasin must not be cleaned with any chemically active and abrasive cleaning products.
Any harsh scratches and maltreatment must be avoided in contact with the surface of the washbasin.
Any Solvent, Acetone, Acetic Acid or Pure Alcohol based products and limescale removers must be avoided in contact with the surface of the washbasin.
The surface of the washbasin when needed must be treated gently with the abrasive cloth provided by us in order to maintain the matte finish.
Last updated: 18.09.2018.
PERSONAL INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, product reviews, recommendations, and personal profile.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
When you contact us or place an order with us, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this policy only.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To fulfill any orders placed through the Site;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
HOW DO WE STORE, SHARE, USE AND DISCLOSE YOUR PERSONAL INFORMATION?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored in our secure database and through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We share your Personal Information with third parties to help us use your Personal Information for the purposes described in this policy. The third-party providers that we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers have their own privacy policies that we recommend you to read so you can understand the manner in which your personal information will be handled by these providers.
Note that we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you click on links on our store, they may direct you away from our site. Please note that Qinn Design is not responsible for the privacy practices of other sites. We suggest you read their own privacy statements.
COMMUNICATING WITH OUR SITE VISITORS
We may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Types of cookies we use:
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. (note that this website is not provided by Wix, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
We also use Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ .You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Keeping this cookie enabled helps us to improve our website.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
HOW TO WITHDRAW YOUR CONSENT?
If you don’t want us to process your data anymore, please contact us at or send us mail to:
Qinn Design, SIA, Cesu nov., Cesis, Rupniecibas iela 9, LV-4101, Latvia
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or by mail using the details provided below:
Qinn Design, SIA
Cesu nov., Cesis, Rupniecibas iela 9,
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:
Qinn Design, SIA
Cesu nov., Cesis, Rupniecibas iela 9,